AI • Microsoft Cloud • Business Applications

Make AI useful.
Make business systems work.

Concinnity365 helps organisations turn Microsoft technology into practical, adoptable solutions across Power Platform, Dynamics 365, Copilot and Azure.

Power Platform Dynamics 365 Copilot & AI Azure
AI Agentic & Copilot solutions

Design AI experiences around real workflows, data and measurable business outcomes.

PP Power Platform

Dataverse, model-driven apps, Power Pages, automation, governance and ALM.

D365 Dynamics 365

Customer Service, Sales and tailored business applications with pragmatic architecture.

AZ Azure integration

APIs, Functions, integration patterns and secure cloud services where low-code stops.

Technology is rarely the hardest part.

The real challenge is turning capability into a solution people trust, adopt and can operate.

What we do

Practical capability across the Microsoft business application stack.

Concinnity365 works at the intersection of business process, solution architecture, AI and delivery.

01

AI & Copilot strategy

Identify high-value AI use cases, define guardrails, and design agentic solutions that connect to the systems where work actually happens.

  • Copilot and agent use-case discovery
  • Agentic workflow design
  • Data readiness and governance
  • AI adoption roadmaps
02

Business application architecture

Shape the right solution before delivery starts, balancing standard Microsoft capability, configuration, extension and custom engineering.

  • Dynamics 365 solution architecture
  • Dataverse data modelling
  • Power Pages and external experiences
  • Integration and security design
03

Power Platform delivery

Build modern applications and automations with maintainability, governance and ALM designed in from the start.

  • Model-driven applications
  • Power Automate and workflow
  • Power Pages
  • Governance, environments and pipelines
04

Dynamics 365 optimisation

Improve existing CRM and case-management estates or create focused solutions around Customer Service, Sales and related workloads.

  • Customer Service and case management
  • Sales and relationship management
  • Process redesign
  • Legacy modernisation
05

Cloud integration & engineering

Use Azure and custom engineering selectively where enterprise integrations or complex requirements need more than low-code.

  • Azure Functions and APIs
  • Event and webhook integrations
  • Microsoft 365 integration
  • Identity and secure access patterns
06

Advisory, rescue & assurance

Independent architecture, delivery assurance and pragmatic intervention when a programme needs direction, simplification or recovery.

  • Architecture reviews
  • Estimation and delivery planning
  • Governance and ALM reviews
  • Technical due diligence

How we work

Senior thinking early. Fast validation. Clean delivery decisions.

01

Discover

Clarify outcomes, users, constraints, existing technology and the smallest valuable problem worth solving.

02

Design

Define the target architecture, data model, user journeys, integration pattern and delivery plan.

03

Prove

Prototype the risky parts quickly so decisions are based on evidence rather than assumptions.

04

Deliver & enable

Build for maintainability, hand over clearly, and leave the organisation stronger than when we arrived.

Why Concinnity365

Built for organisations that need more than a generic implementation partner.

Business-first architecture

We start with the operating problem, not a product feature list.

Microsoft-first, not Microsoft-only

Use native capability where it fits; extend with Azure and engineering when it genuinely adds value.

Experienced delivery judgement

Scope, architecture, licensing, security, integration and ALM decisions are treated as one connected system.

AI with operational discipline

Agents and copilots are designed around data, permissions, controls, ownership and measurable outcomes.

Typical challenges

Where we can help.

Case management modernisation Membership & association platforms Customer and citizen portals AI-assisted service operations CRM rationalisation Workflow automation Legacy replacement Power Platform governance Microsoft 365 integration Architecture & estimation

About

Concinnity means harmony.

Concinnity365 is a Belfast-based technology consultancy focused on helping organisations bring business process, people, Microsoft cloud technology and AI into better alignment.

Our emphasis is practical: clearer architecture, faster decisions, maintainable solutions and technology that improves how work gets done.

Serving organisations across the UK and Ireland, with a global technology perspective.

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